Effective December 20th, 2024

Dear Valued Members,

At Tonic the Method, we are committed to providing you with exceptional high-tech wellness treatments. To ensure a seamless experience for all our clients, we have established the following cancellation policy, which also applies to our monthly membership services. We appreciate your understanding and cooperation.

Cancellation Policy

• Appointment Confirmation:

  Upon booking your appointment, you will receive a confirmation via SMS or email. Please review the details and notify us immediately if any information is incorrect.

• Arrival Time:

  We kindly ask you to arrive at least 10-15 minutes early for your appointment. This allows you to relax and complete any necessary forms.

• Late Arrivals:

  If you arrive later than 15 minutes, we will do our best to accommodate you. However, please note that your treatment may be shortened to avoid delaying other clients, and extensions beyond the scheduled time cannot be provided.

  30 minutes after your appointment, if we don’t hear from you via text or call, we have the right to see other clients who may want a treatment.

• Cancellation Notice:

  We request at least 24 or 12 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to other clients.

• Cancellation Fees:
  • Cancellations made less than 24 hours before the appointment will be charged the total treatment cost.
  • No-show appointments (failure to attend without notice) will incur a charge of 100% of the treatment cost.

Membership Cancellation Policy

For our monthly membership clients, the same cancellation rules apply:

• Monthly Membership Appointments:

  Appointments booked under the monthly membership plan are subject to the same cancellation and rescheduling policies outlined above.

Emergency Situations

We understand that emergencies and unforeseen circumstances can arise. In such cases, please contact us as soon as possible. We will review each situation on a case-by-case basis to accommodate you accordingly.

Contact Information

To cancel or reschedule your appointment, you can go to our website or please contact us directly at:

• Phone/WhatsApp: +966 59 957 1291